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+44 (0)115 904 2777
+44 (0)115 904 2777

About our Retail IT Solutions

We were formed in 1999 with the aim to provide Managed Services, for retailers. In 2007, we acquired Merret, our omnichannel supply chain solution. Merret was developed in a multichannel age, and we continue to advance our services and solutions for today’s omnichannel retailing requirements.

We have been providing big names in retail and hospitality with award winning IT services and solutions for the last 17 years.

 

Based in the UK, but providing global support, we work with some of the leading names in retail and hospitality.

Our approach is one of openness, honesty, and demonstrating passion in everything we do.

There are two focus areas in our business, Managed Services and Solutions.

The Cornerstone of our business is based on:

Our Attitude

Always having a positive mental attitude

Being Respectful

To our customers, our suppliers and ourselves

Being Proactive

Always preferring prevention to cure

Being Dependable

Our customers know we are always available and ready to help

Take a look at our last 17 years:

 

9 LANGUAGES SPOKEN ON THE HELP DESK

2017

Winners for ‘Best Managed Service Desk’ with the Service Desk Institute.

Featured in Retail Vision’s Top 50 Retail Blogs for 2016.

Top 10 Business in Nottingham’s Creative Class 2016

timeline-20161-1

Finalists for ‘Best Managed Service Desk’ with the Service Desk Institute.

2015

FINALIST AT THE RETAIL WEEK AWARDS 2014

Shortlisted with our customer Jacques Vert Group Plc at the Oracle Retail Week Awards 2014, for the ‘Re Think Technology Initiative of the Year category’

2014

2013

2011

Winner of RETAIL WEEK TECHNOLOGY AWARDS 2010

Winner of the “Project Implementation of the Year” category with Mint Velvet for our implementation of Merret supply chain solution and management of complete IT outsourcing

2010

GAINED ISO20000 ACCREDITATION

Achieved accreditation across the business. Retail Assist became the only retail-specific IT services provider to have attained this ‘gold standard’

2008

ACQUISITION OF MERRET

WINNER EUROPEAN RETAIL SOLUTIONS AWARDS 2007

2007

strengthening of management team

Appointment of two retail industry professionals at Board level

WINNER OF THE EUROPEAN RETAIL SOLUTIONS AWARDS

2004

Winner of European Retail Solutions Awards 2001

Winner of the “Retailer/Supplier Partnership of the Year” with Adams Childrenswear

2001

FORMATION OF COMPANY

Retail Assist was formed with the intention of providing IT Managed Services for Retail

1999