Founded in 1999, Retail Assist was formed to fill the gap between the capabilities of retailers' in-house IT departments and the services traditionally offered by IT systems providers, based on a unique combination of technical ability and retail understanding, founded from front-line retail experience.
From 1999 until 2007, Retail Assist solely provided discrete value-adding IT Services such as 24/365 Service Desk, Project Services, Data Centre, Hardware Maintenance and Disaster Recovery.
In August 2007 Retail Assist acquired its first product, the Merret supply chain solution. Launched in 2001, Merret already shared common customers with Retail Assist.
Today, Retail Assist has two divisions; Managed IT Services and Retail Solutions, tailoring its services according to individual clients’ needs. This involves continuing to support any retail application in the market, or alternatively combining the company’s product and services offering.