Adams extends outsourcing contract

Adams extends outsourcing contract

Nottingham, UK - Retail Assist, the UK's only specialist retail IT services provider, today announces that its client, Adams Childrenswear, has extended its outsourcing contract for a further 5 years.

Phil Davies, IT Director at Adams, commented, "We took the step of extending the contract for such a long period due to the confidence we have in Retail Assist. The team's work over the past 3 years has been exemplary."

The new contract covers managed IT services, including:
  • Facilities Management
  • Application level support in merchandising, warehousing and finance
  • Service Desk
  • EPoS support
  • PC and network support

The contract has also been extended to include recent developments, as well as scope for the contract and services to grow and evolve in line with Adams' business objectives to be a multi-brand, multi-channel retailer.

Adams, one of the world's leading designers, producers and distributors of 0-8 years children's apparel, has already used Retail Assist services for 3 years.

 This period has seen Retail Assist integrate all Adams- IT support and development requirements and deliver measurable business efficiencies including:

  • A 35% reduction in like-for-like annual IT operating costs, achieved in the first year of the agreement
  • 40% increase in warehouse throughput through systems re-engineering
  • An average increase to 99% of stores polling successfully each night
  • Warehousing uptime maximised
  • Greater management control aided by improved information flow
  • The integration of a completely new automated warehouse system
In addition, the 3-year relationship has been marked by a number of flagship projects and achievements which have furthered Adams- business aims. These include:
  • IT support for the launch of the mini-mode clothing range launch with Boots
  • IT implementation of theNectar- loyalty management scheme
  • System support for a new approach to gift voucher management
  • Retail Solutions Awards 2001 - Winner of Best Retailer/Supplier Partnership

Concludes Alan Morris, Managing Director at Retail Assist, "As we've worked with Adams, we've been proud to see its business evolve and flourish. This 5-year extension proves that what we have done is the right thing, and the confidence they have shown in us means a great deal to the team. Over the coming years, we look forward to helping Adams further demonstrate its ability to innovate and inspire the retail industry."

This 5-year contract extension maintains Retail Assist in the premier league of outsourcing providers and consolidates its position as a leading provider of IT support and development services to the retail industry.

 

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