We provide retailers and hospitality operators with the efficiencies, and reliability in their systems to maximise uptime and availability of systems and trading.
The lack of ability to trade can cause frustrations for retailers’ customers, and can have a negative impact on customer satisfaction and service.
Our services include:
- Operations Support – We provide 24×7 monitoring of systems, the management of any outages, and the provision of backups.
- Server Management and Installation – We are able to manage any aspect of your server requirements, right through from recommending the specifications for new machines, procurement, set up and all future management. Our server management includes our pro-active monitoring of critical systems in place. This ensures we are notified of any server issues, to prevent any problems from occurring.
- Network Management and Design – We are able to design the infrastructure of your network, to ensure your communications are streamlined for efficient trading. We proactively monitor your communication lines to prevent faults from stopping your stores from trading, and escalating any issues you may be facing through to resolution.
- Desktop Support – We provide support for Head Office teams to log any technical issues such as laptop problems, email issues, or log-on. We can become your internal IT Team to provide the support to keep your central functions operating effectively.
- WiFi Management – WiFi in store is growing in demand. We can provide central management of WiFi in store. We are able proactively monitor data lines, control usage and content delivered over the internet to the stores.
- In-Store Mobile Tech Support – With the growing requirement for Tablet and Mobile technology in store, our support is aligned to provide remote management of devices, to enable apps to be pushed out to store, security and anti-virus and usage management. We provide fully managed solutions for roll-out, configurations, build, security and then shipping these to store.
Benefits of our Technical Service provision include:
- Specialist expertise, with dedicated team members for your support
- Proactive approach, to prevent future problems from occurring
- Trend analysis to identify any patterns and future problems that may occur
- Continuous improvement, the constant review of our processes and procedures to ensure you benefit from the most effective and efficient approach
- Working to ITIL principles – ensures our processes are based on a best practice approach