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  • 29 Nov

Thresher Group renews contract

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Retail Assist news

The UK’s leading independent specialist drinks retailer, Thresher Group, has renewed its Help Desk contract with Retail Assist for the sixth year in succession.

Now employing over 12,000 staff in around 2,000 outlets, the Thresher Group is driven by its local service ethos and believes that more than half the UK’s population live within 10 minutes walk from one of its Threshers, The Local, or Wine Rack shops. To further build on this local presence, a year ago it acquired 200 stores from the Unwins chain. The Group is represented in Scotland by the Haddows brand.

With such a diverse brand structure and geographical spread, support can pose something of a challenge. To ensure continuity of technical back-up to staff in its outlets, Thresher Group uses Retail Assist for first-line customer support during what are traditionally the busiest trading hours for drinks stores. The Help Desk acts as a single focal point for all in-store IT issues, whether hardware, software or applications related, from 18.00 to 23.15 on Monday to Friday and at all times at the weekend.

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